Qualfon Alumni Network

Without the experience and education I built at Qualfon, I would not have this amazing oppourtunity in my life. I am 26 years old and the future is bright thanks to my early career at Qualfon. Cloud Operations Engineer

I had the opportunity to work for Qualfon for 20 years and the experience obtained throughout those years, was extraordinary and enriching that allowed me to grow professionally as well as spiritually and as a person, thanks to the leaders I had.  I met people from other cultures and backgrounds and encourage them understand and embrace Qualfon’s Mission. I am grateful because Qualfon´s culture is to help as many people as possible to pursue their vocation and as a In Qualfon, each person can transcend if they do it with enthusiasm and professionalism towards our internal and external clients. company, we want that each employee live Qualfon’s values, take advantage of the opportunities available for all of them as well as their families like the Chaplaincy Program, Higher education, etc.

"For me Qualfon was more than a job, it was a school that trained me and changed my life by learning the way to run a company and valuing the people, the clients, and the partners who put their assets at risk to make all this possible.

At Qualfon I learned that it is not enough to meet the expectations of our customers, but that you must strive every day to exceed them. I learned that a company is only as strong as its leaders, and that these leaders must guide their work teams with integrity towards a common goal that enriches them humanly and spiritually."

There are companies that find their purpose over the years; Qualfon had a purpose even before becoming an actual company.  I had many, significant and unforgettable experiences in more than two decades of collaboration. Now, I keep not only memories but good friends that will remain for the rest of my life. Qualfon will be always in my heart

On 7/9/2021, I will have been employed with Qualfon for 9 years. This is the first and only company I’ve had a job with; while I may not have anything to compare my experience to, I can say that I love working for Qualfon for many reasons. I enjoy the opportunities I’ve had with Qualfon. I started as a phone agent, but I’ve also held positions as a quality analyst, trainer, and team leader/supervisor. I’m currently an operations manager and I am going through the certification to become a site director. As a result of these opportunities, it’s clear how much Qualfon invests in its employee’s careers, skills, and futures. This doesn’t even touch on the educational opportunities available through Coursera, LinkedIn Learning, and Rochat – something I plan on enrolling in to finally receive my degree in business administration. I also enjoy the people I work with at Qualfon. I’ve made many friends and everyone approaches work as a team but acts like a family. I plan on continuing to stay with Qualfon for my career! One day when I retire, I’ll be able to proudly say I worked with Qualfon since I was 19 years old. Thank you, Qualfon!

“I’ve been with this company for about 14 years. Over the years I have seen tons of change happen to our organization. The most amazing change happened when we joined the Qualfon family. Qualfon is so unique due to the manner in which the organization is structured and how they invest in their employees. For example, I’ve never heard of a company provide so many opportunities for career growth, and helping the individual team members in EVERY aspect of their life. From meeting home needs to impacting our communities in a positive way. The company truly lives and breathes our mission to “Be the best and make each person’s life better”. I’m grateful for my career here at Qualfon”.

"In 2007 began my employment with Dialog Direct as an auditor for the Dependent Audit vertical of Customer Support Services, being promoted to Quality Control Analyst after 6 months. Then I transitioned to Program Manager for our inbound call center, which acted as a liaison between clients and the call center operations.

In 2011, Dialog Direct merged with NOVO 1, Inc. followed by DMI, GC Holdings and Allegra Direct. Our VP of Call Center Solutions and Human Resources VP at that time, approached me to partake in a large project to source, recruit and seat 250 call center agents for a large contract that was being seated in the Highland Park location. Shortly after the initial 250 agents were sat, the realization that there was going to be a larger, ongoing need for recruitment efforts transitioning out of utilizing staffing agencies, the Talent Acquisition Team was launched. In 2014 I moved from TA to a Human Resources/Benefits/Payroll hybrid role and subsequently to an HRIS/Benefits/Payroll roll in 2016. In 2020 I was assigned to the Payroll Administration role exclusively, ultimately being promoted to Sr. Payroll Administrator in 2021.

Throughout my tenure at Qualfon/Dialog Direct, I have had the pleasure to work with a plethora of teams and personalities. The most outstanding evolution that has occurred in the culture of the company is cohesiveness. Prior to the merge with NOVO 1, DMI and Allegra Direct, each department operated in a silo. There was no functional communication or collaboration between departments. Each department had their respective tasks and never the two shall meet for enhancement of processes and procedures. Fast forward to present day, Qualfon teams are consistently reviewing ownership in specific tasks and working as a unit to guarantee success for all departments. Personal relationships have flourished. The majority of individual team members hold a high standard in the output of their work and do not hesitate to offer assistance to one another, regardless of department, title or location. This is a company and pseudo family that I am proud to be a part of and cannot wait to see what the future of Qualfon will bring. "